SAVA Herbals
FAQ's
Unlocking The Power: Your Comprehensive Guide To Positive Wellness And Informed Choices
Ordering Process:
How do I create an account on Sava Herbals?
You can create an account on savaherbals.in by clicking on the “Sign Up” or “Register” link located at the top-right corner of the website. Follow the prompts to fill in your details such as name, email address, and password. Once completed, your account will be created.
Can I place an order without creating an account?
Yes, you can place an order as a guest without creating an account. However, creating an account offers benefits such as order tracking, faster checkout for future purchases, and access to exclusive offers and promotions.
What should I do if I encounter issues while placing an order?
If you encounter any issues while placing an order, please contact our customer support team for assistance. You can reach us via email, phone, or through the live chat option on our website.
Is there a minimum order value required?
There is no minimum order value required to place an order on Sava Herbals. You can purchase any product(s) according to your needs and preferences. However delivery fee is applicable of orders below Rs 599
Can I add or remove items from my order after it's been placed?
Unfortunately, once an order is placed, we cannot guarantee the ability to add or remove items. However, you can contact our customer support team immediately after placing the order, and we’ll do our best to accommodate your request.
Payment and Billing:
What payment methods are accepted on Savaherbals?
We accept various payment methods, including credit/debit cards, net banking, and popular digital wallets like Google Pay
Is it safe to use my credit/debit card on your website?
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Do you offer instalment payment options?
Currently, we do not offer instalment payment options. However, we accept various payment methods for your convenience.
How can I obtain a copy of my invoice?
You will receive a copy of your invoice via email once your order is confirmed. Additionally, you can log in to your account and access your order history to view and download invoices
Are there any additional taxes or charges applied to my order?
The total amount of your order may include applicable taxes and shipping charges, depending on your location and the items purchased. These charges will be displayed during the checkout process for your review before completing the order.
Shipping and Delivery:
How long does it take to process and ship orders?
Orders are typically processed within 4-7 business days. Shipping times vary depending on your location and chosen shipping method. You’ll receive a tracking link once your order is shipped to monitor its delivery status.
What shipping methods are available?
We offer standard and expedited shipping options depending on your location and preferences. You can select your preferred shipping method during the checkout process.
Can I track my order during transit?
Yes, once your order is shipped, you will receive a tracking link via email or SMS. You can use this tracking link to monitor the delivery status of your package.
What should I do if my order is delayed or lost in transit?
If your order is delayed or lost in transit, please contact our customer support team immediately with your order details. We will investigate the issue and work to resolve it as quickly as possible.
Returns and Refunds:
What is your return policy?
We will only allow exchanges or returns if the product is damaged, empty, or has wrong/ missing items at the time of delivery. Customers must share an unboxing video, a packaging defect video, as well as pictures of the damaged product or any item in question. . For damaged/ wrong/ missing product-related redresses, please contact our customer service at customercare@savaglobal.com within 48 hours of the product being delivered.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team with your order details and reason for return. Also ensure the product is purchased in the last 7 days and is in the original packaging.
We reserve the right to refuse returns of any products that do not meet the above return conditions in our sole discretion
How long does it take to process refunds?
Refunds are typically processed within 7 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.
Can I return a product if I've opened or used it?
If the product is damaged or expired the product can be returned.
Product Information:
Where do you source your Ayurvedic products from?
We source our Ayurvedic products from trusted suppliers and reputable manufacturers who adhere to strict quality standards. Our products are sourced ethically and sustainably.
Are your products certified by any regulatory bodies?
Yes, many of our products are certified by recognized regulatory bodies and undergo rigorous testing to ensure safety and efficacy.
Can I find detailed descriptions and usage instructions for each product?
Yes, detailed product descriptions and usage instructions are provided for each item on our website. If you have any specific questions about a product, feel free to reach out to our customer support team for assistance.
Do you offer samples or trial sizes of your products?
We offer samples or trial sizes of select products as promotional offers. Keep an eye on our website and newsletters for updates on available samples.
Are your products suitable for individuals with allergies or sensitivities?
While we strive to provide products suitable for a wide range of individuals, we recommend reviewing the product ingredients and consulting with a healthcare professional if you have specific allergies or sensitivities.
Customer Support:
How can I contact your customer support team?
You can contact our customer support team via email at customercare@savaglobal.com, or through the live chat option on our website. Our dedicated support team is available to assist you with any questions or concerns you may have.
What are your customer support hours?
Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM You can expect a prompt response during these hours. Any inquiries received outside of these hours will be addressed on the next business day.
How long does it take to process refunds?
Refunds are typically processed within 7 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.
Can I return a product if I've opened or used it?
If the product is damaged or expired the product can be returned.
